A LITTLE CLARITY, WHEN YOU NEED IT
Frequently asked questions.
Helpful answers about choosing a piece, understanding product details, managing your order and getting in touch with SWARNA.
HERE TO HELP
Good questions deserve clear answers.
If you cannot find what you need below, our team can help with your specific product or order enquiry.
Ask SWARNA a question ↗How do I find the right jewellery piece?
Browse by category or collection, open a product page to review its available details, and save designs to your Saved Designs list if you want to return to them later.
Where can I find purity, weight and product details?
Open the product page and review the specifications and price details shown for that item. If a detail is missing or you need clarification, contact us and mention the product name or link.
Are the displayed prices and product availability guaranteed?
Product details and availability can change. Please review the current product page and order confirmation, and contact SWARNA if you need confirmation before proceeding.
How do I check my order?
Sign in and open My Orders to review orders associated with your account. Keep your order reference when contacting the team about a specific order.
Can I change my delivery address after ordering?
Contact us as soon as possible with your order reference and corrected address. A change may not be possible once order handling has progressed.
What should I do if an item or package arrives damaged?
Keep the packaging and contact SWARNA with your order reference and clear photographs of the package and item so the team can review the issue.
How do gift-card requests work?
Gift-card requests are enquiries, not online payments or automatic card issuance. SWARNA will confirm availability, terms and payment arrangements before a card is issued.
How do I use a coupon?
If a coupon is available to you, enter its code in the shopping bag and apply it before submitting your order request. The system checks the coupon's conditions and eligibility.
How do I save a design?
Use the save/wishlist control on a product page. Sign in to keep your Saved Designs associated with your account.
How do I contact SWARNA?
Use the Contact Us page and include the product name or order reference where relevant, along with a short description of your question.